Fresh Kicks, Fresh Threads.
Fresh Kicks, Fresh Threads.
FAQ
Effective Date: 01.01.2021
Payment Methods
We accept the following payment methods:
- Visa, MasterCard, JCB, American Express, Zelle and much more
Order Process
Place Your Order: Submit your order through our website.
Quality Control (QC): Our team conducts a thorough QC check before shipping.
Customer Approval: You confirm the QC results.
Delivery Arrangement: We schedule and ship your order.
Order Status
Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Shoe Packaging
Shoes are packaged in exclusive shoe boxes with a StockX tag.
- No invoice is included in the package.
Shipping Details
Shipping Methods: We use DHL, DPD, UPS and other reliable carriers.
Tracking:
- A tracking number will be provided within 5–10 days after shipping.
You’ll receive an email notification with tracking details.
- You can also contact our staff anytime for updates.
Delivery Time:
- Delivery typically takes 14–20 working days.
Tariffs and Customs
- Tariffs are rare, but we’ll notify you before shipping if applicable.
- For customs clearance:
- Use your tracking number to contact your local post office.
- Follow their instructions, pay any applicable duties, and pick up your package.
Customs Issues:
- If customs seize your package, we will resend it.
Return Policy
At Nasneakers, we ensure a 100% satisfactory shopping experience with a Quality Control (QC) check before shipment. Customers must confirm QC by clicking “OK” before shipping, which indicates their satisfaction.
- Note: After receiving your order, we do not accept returns or complaints about defects or quality issues based on personal preferences.
To request a return or refund, contact our customer service team with your reason and include relevant videos or photos to receive the return address.
Refund Policy
Nasneakers accepts refunds in the following situations:
- Customs Seizure: If your package is seized during transportation, we can reship the shoes or refund your money.
- Incorrect Order: If the style or size you receive differs from what you ordered or confirmed via QC.
- Serious Quality Issues: For major defects like open glue or significant stitching problems.
Refunds are not accepted in these cases:
- Wrong Order: If you ordered the wrong shoes or size for personal reasons.
- Incorrect Address: If you provided an incorrect address resulting in non-delivery. We can reschedule delivery, but no refunds will be issued.
- Customs Issues: If you fail to assist with customs clearance or paying duties.
- Package Refusal: If you fail to sign for or refuse the package.
- Successful Delivery: If the delivery status is marked as successful/delivered.
Returns and Exchanges
We accept returns and exchanges for personal reasons, such as disliking the shoes or ordering the wrong size. However, the following conditions apply:
- Return Shipping Costs: You are responsible for return shipping costs. Any shipping fees incurred by Nasneakers will be deducted from your refund.
- Product Condition: Returned products must be in unworn condition.
- If the product is detained by customs or damaged upon return, we cannot process the exchange or refund.
Important: Nasneakers is headquartered in China, so return shipping can be costly and time-consuming. To avoid inconvenience, we recommend minimizing returns and exchanges.
Delivery Issues
If Delivery Fails:
- Contact customer service immediately.
- We’ll provide the local post office’s contact details so you can arrange to receive your package.
Package Marked as Delivered but Not Received:
- Check common delivery areas like your front door or mailbox.
- Ask family or neighbors if they received the package.
- If not found, contact your local post office to file a package loss complaint.
- Share the complaint number with our customer service team. We’ll investigate and arrange a reshipment or refund if necessary.
Contact Us
If you have questions or comments about this, please contact us at:
nasneakers.com
Email: support@nasneakers.com