Nasneakers FAQ

Payment Methods:
• We accept Visa, MasterCard, JCB, American Express, Zelle.

Order Process:
• Customer places order
• Nasneakers staff provides Quality Control (QC) check
• Customer confirms QC
• Nasneakers staff arranges delivery

Order Status:
• After a successful payment, you’ll receive an Order Confirmation email.
• Once your order ships, you’ll receive an Order Shipped email.
• You can also check your order status by logging into your account.

Shoe Packaging:
• Shoes come in exclusive shoe boxes with a StockX tag.
• No invoice is included.
• Shipping Methods: We use DHL, DPD, and other shipping services. Package Tracking:
• The tracking number will be updated 3-10 days after shipping.
• You will receive an email notification with the tracking information.
• You can also contact Nasneakers staff for updates. Delivery Time:
• Delivery generally takes 14-20 working days.

Tariffs:
• Usually, there are no tariffs. If there are, we will inform you before shipping.
• For customs clearance, contact your local post office with your tracking number, follow their instructions, pay any duties, and pick up your package.

Customs Issues:
• If your package is intercepted by customs, we will resend it.

Exchanges/Refunds:
• Contact Nasneakers before shipment for exchanges or refunds.
• Refer to our Return Policy for details on returns after shipment.

Delivery Issues:
• If delivery fails, contact customer service promptly to get the local post office phone number and arrange to sign for the package.

Package Appears Delivered but Not Received:
• Check your front door, apartment mailbox, or other common mail areas.
• Ask family or neighbors if they have received the package.
• If still not found, contact the local post office and file a package loss complaint.
• Provide the complaint number to customer service, who will then initiate an investigation and arrange for a reshipment or refund.

If you have any questions, please feel free to contact